FAQs

Returns

Orders can be returned for any reason within 7 days from the date the order was received. Returned items must be in the same condition, unworn and in the original packaging. We reserve the right to deny a return if items are not received in their original condition.

Once your return is received a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 working days for a refund to show up on any bank statements.

Customers are responsible for shipping costs when exchanging items. Shipping costs are non-refundable. Please ensure you send returns via a tracked service to make sure it reaches us &
 put your name and order number in so we know who its coming from. Please email us to request returns address. 

Our customer service team are always on hand to answer any questions you may have so just drop us an email with your name and order number.

Only regular priced items may be refunded, sale items and promotion items (discounts, giveaways etc.) cannot be refunded.

 

Shipping

We ship worldwide. All orders are sent via Royal Mail 1st Class Signed & Tracked. Please note all stated shipping times are approximate. Tracking information is provided & emailed once dispatched. Once the item is dispatched & the tracking information is provided, the customer is responsible for re-arranging any missed deliveries via Royal Mail.

UK 1-5 Working Days £4.95

INTL 5-7 Working Days £12.95

Our customer service team are always on hand to answer any questions you may have about shipping so drop us an email at info@ryvn.co.uk and we'll get back to you within 1 working day. 

Sizing

Most of RYVN's clothing is one size. We provide measurements for most items to help you get a better idea of the fit. The measurements are in inches. We measure the length from the highest point to the lowest point of the garment. The bust on tops is measured under the arms from outside edge to outside edge.
Model's height: 168cm